How Zendesk built the AI engine powering billions of customer interactions
Customer service automation has become one of enterprise tech’s most AI-intensive workloads. The shift goes beyond chatbots to multimodal interactions, proprietary training data and infrastructure handling hundreds of billions of application programming interface requests annually. Cloud-based software company Zendesk Inc.’s approach is built on a multifaceted relationship with Amazon Web Services Inc., spanning infrastructure, voice [.] The post How Zendesk built the AI engine powering billions of customer interactions appeared first on SiliconANGLE.