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Mom wishes baby a joyful first Christmas

Elizabeth Della PianaWhen it comes to a baby’s first Christmas, most parents hope to make it joyful and bright. At that age, the child might not remember the moment, but it can still leave a lasting impression when they are older and still have that first gift, or an ornament marking the year of the event. It’s [.] The post Mom wishes baby a joyful first Christmas appeared first on Itemlive.

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How Zendesk built the AI engine powering billions of customer interactions

Customer service automation has become one of enterprise tech’s most AI-intensive workloads. The shift goes beyond chatbots to multimodal interactions, proprietary training data and infrastructure handling hundreds of billions of application programming interface requests annually. Cloud-based software company Zendesk Inc.’s approach is built on a multifaceted relationship with Amazon Web Services Inc., spanning infrastructure, voice [.] The post How Zendesk built the AI engine powering billions of customer interactions appeared first on SiliconANGLE.