Verizon Customers Frustrated Again Over Customer Service Issues — Not Network Problems
Verizon customers are fired up once more, but this time it’s not about dropped calls, poor coverage, or slow data speeds. The frustration centers on customer service, and the discontent is growing loudly online.
The Loyalty Discount That Backfired
Back in August, Verizon began notifying customers that their loyalty discounts were being pulled. For many long-time subscribers, these discounts—often $20 off per month, per line—were the main reason they stayed with Verizon.
However, shortly after canceling the discounts, Verizon seemed to realize they may have pushed things too far. The company started sending out texts promising to reinstate the $20 monthly discount for a full year, thanking customers for being “valued customers.”
But for some, this promise never materialized. One frustrated user took to Reddit to vent, and the thread quickly filled with others sharing similar stories. While not everyone had issues, many expressed their disappointment with Verizon’s failure to apply the promised discount despite repeated contacts.
Mixed Experiences with Customer Service
Not everyone’s experience was negative. One commenter shared that their issue was resolved after a chat with Verizon support via Reddit. However, many pointed out that when it comes to Verizon’s customer service, luck seems to play a major role.
The complaints go well beyond the loyalty discount issue. Numerous users have reported being transferred endlessly, charged for canceled services, or ignored after weeks of trying to fix billing problems. This has led to some long-time customers, including those loyal for decades, walking away due to unresolved issues.
Verizon Isn’t the Only Carrier Facing Criticism
Verizon is not alone in facing backlash over poor customer service. T-Mobile and AT&T also have significant numbers of dissatisfied customers.
For instance, T-Mobile faced scrutiny after reportedly charging a 20-year customer for a canceled service and taking months to resolve the issue. AT&T has similarly struggled with billing errors and customer support challenges over the years.
Across the three major carriers, stories of long wait times, repeated transfers, and unfulfilled promises have become increasingly common.
Have You Experienced Bad Customer Service From Your Carrier?
- Yes, and it was a nightmare.
- A few times, but it got sorted out.
- Nope, my carrier’s support is great.
- Haven’t needed to contact them yet.
Smaller Carriers May Offer Better Customer Service
For some users, switching to smaller MVNOs (Mobile Virtual Network Operators) that use Verizon, AT&T, or T-Mobile networks has been the solution. These smaller providers are often praised for being easier to reach and offering more personal support, likely because they have fewer customers to manage.
That said, smaller carriers are not immune to customer service problems. If you find yourself stuck in a customer service nightmare, users suggest trying every available channel—phone, chat, app, social media, even Reddit. Persistence might help you get lucky and connect with a support agent who truly knows their stuff.
Despite all the horror stories, good support agents do exist—you just have to find the right one.
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